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Словарь гостиничных и туристических терминов MAMBARA.COM

Словарь гостиничных и туристических терминов MAMBARA.COM

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Словарь гостиничных и туристических терминов

A B C D E F G H I J K L M N O P Q R S T U V W Y А Б В Г Д Е З И К Л М Н О П Р С Ф Х Ч Ш Э

A la carte

ABF, American breakfast

ABTA (Association of British Travel Agents)

AC, Air Conditioner

Accommodation

AD/ADL/Adult

Additional bed

Adhoc tour group

AdjRevPAR – Adjusted Revenue per Available Room

ADR – Average Daily Rate

ADS/Alternative Distribution Systems

Advance deposit

Advance Payment

Advance reservation

AE

Agency tour (Educational tour, familiarization trip (FAM) trip)

AHR, Averagee House Rate

Airline codes

Airport tax

Aisle

All-inclusive

Allocation

Allotment (block booking)

Amadeus

Amenity

Amenity Order

American plan (АР)

Animation programme

Animator

Annex Room

AO, Accommondation Only

Apartement

Aparthotel (apartment hotel)

APEX (Advance Purchase Excursion)

APRT, Apartament

AR, Adjoing Rooms

ARI – Average Rate Index

ARR - Average Room Rate

Assistant Front Office Manager

Assistant to Front Office Manager

ASTA (American Society of Travel Agents)

Attendance list

Average achieved room rate

Back office

BackoftheHouse

Baggage allowance (free baggage allowance)

Baggage room (Am)

Baggage tag (baggage label)

Balcony Room

BAR-Best Available Rate

Barista (ит

Barman

Bartender (Ам)

BBF (Buffet Breakfast)

BDRM (1BDRM), One Bedroom

BDRM (2BDRM), Two Bedroom

Beach Front

Bed and Breakfast (ВВ)

Bed night

BedOccupancy

Bedroom

Bellman, Bellboy

Bermuda plan (ам)

Beverage

BG/BGW Bungalow

BIJ (Billet International pour Jeunes)

Blacked out

Blanket Reservation

BlanketReservation

Block booking

BO, Bed Only, RO, Room Only

Boarding pass (boarding card)

Bonus

Booking

Booking (reservation)

Booking curve

Booking window

Botel

Brunch (от англ

Buffet (Swedish board)

Bus boy (girl)

Busboy

Business Class

Butler

BV (Beach View)

Cabana

Cafe

Camper

Camping

Campsite

Cancellation insurance

Cancellation policy

Captain

Caravan

Caravanning

Carousel

Carriage

Carrier

Cashier

Cashier's desk

Castle

Catering

CBF, Continental breakfast

CD (Cancelled)

CEMT (Central European Mean Time)

CH/CHD/Child

Chalet

Chambermaid (maid)

Channel

Channel Management

Channel manager

Charter

Chateau (фр)

Check out time

Check-in

Check-in time

Check-out

Chef

Chef de Cuisine, CDS

Chef de Partie

Chief

Child

China

City break

Cjmplimentary Rooms

Close Out

Close out

Closing Time

Code-sharing

Comb

Commercial rate, Corporate rate, company rate

Commission

Commissionable

Commitment

Companion

Compartment

Competitive Advantage

Competitive Set

Complimentary Ticket

Concierge

Concierge/Portier

Conferences

Confidential tariff

Confirmation

Confirmed reservation

Connecting flights (trains)

Connecting Rooms

Connecting rooms (adjoining rooms)

Consolidator

Constrained demand

Consulate

Continental plan (CP)

Contracted Rate

Cook

Corner Room

CORP – corporate rate

Corporate

cot

Couchette (фр)

CP – continental plan (Ам)

CRS – Central Reservation System

CTA - close to arrival

CTD - close to departure

CV (City View)

CV (Curriculum Vitae)

DNA, Did Not Arrive

DNC, Do Not Change

Day rate

Day trip (day tour, day excursion)

Day Use Rate

DBL

DBL, Double

DBOTA, Direct Booking Online Travel Agency

dead season

Deck

Deluxe

demi-pension

Demi-pension (фр)

Dental Kit

Dental Kit in paper package

Dental Kit in white well

Department

Deposit reservation

Direct Bill

Director

Disposable Sponge

Diving

Division

DNR, Dinner

Doorman

DORM, Dormitory

Dormitory

Double occupancy

Double occupancy rate

Double room (double, DBL)

Double Rooming

Double Up

Double-booking

Double-double room (double-double)

Downgrade

Downgrade

Drop-off charge

Dry Cleaning

Dry lease

Dumping

Dunhill

Duplex

Duty Free

DV (Dune View)

Dynamic Pricing Concept

EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortization)

EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortization and Rent)

Economy (tourist) class

Economy fare

Educational (educational tour)

Electronic ticketing (E-ticketing, E-tix)

Endorsment

English Breakfast

English breakfast

Entremetie = Vegetable Chef

EP, Expert pation

Estimated time of arrival/departure (ETA/ETD)

E-ticketing

E-tix

Eurailpass

Euro Domino

European plan (ам)

Events

ex 1

Excess

Excess baggage

Excess fare

Excursion

Excursion fare

Executive

Executive chef, EC = CDS

Executive class

Executive director

Executive suite (Executive room)

Executive travel

Extended-stay Hotel

Extension

EXTFB, Extended Full Board

Extra

Extra charges

F&B (food and beverage)

Facilities/Improvements

Fair Share

Familiarization trip (FAM trip)

Family Plan

Family room

Fare

Fare calculation unit

FB

FB (Full Board)

Fee

Ferryboat

FF & E (Furniture, Fixtures & Equipment)

Field Trainer

First Class

First class

Fish Chef = Poissonier

FIT – frequent individual traveler

FIT (Free Independent Travelers)

Fitness Center

Flat rate

Flight coupon

Flotel (floating hotel)

Fly & drive package

FO, Front Office

FOC, Free Of Charge

Food & Beverage

Force majeure (фр

Forecast

Forward booking

Franchising

Free Port

Freelancer

Front Desk

Front Desk Manager

Front Office Manager

Front Office/FO

FrontDesk

Fry Chef, Friturier

Full board (FB) =American plan (АР) (ам) = full pension (FP)

Full House

Full individual tariff

Full individual tariff

full pension (FP)

Garden suite

GDS (Global Distribution System)

GOP – Gross Operating Profit

Grand master (key)

Green Channel

Grill Chef, Grillardin

Guaranteed Reservation

Guest Folio

Guest History/Card/Guest Profile

GV (Garden View)

GV (Golf View)

GV (Grass View)

Hairbrush/Foldable

Half board (НВ)

Half pension (HP)

Half-twin

Hall-porter

Hand baggage (luggage), cabin luggage

Handling (ground handling)

Handling fees

Haute saison (фр)

HB (Half Board)

HCAL, High Class All Inclusive

Head tax

Head waiter

High season = peak

Home flight

Home stay

Honeymoon Room

Honeymoon Suite

HoReCa

Hors d'oeuvre (фр)

Hors-saison (фр)

Hospitality desk

Hostel

Hostess

Hotel

Hotel classification

Hotel garni (фр)

Hotel Management Company

Hotel package

Hotel transfer

Hotelier (hotelkeeper)

HOTREC (Confederation of National Associations of Hotels, Restaurants, Cafes and Similar Establishements)

Housekeeper's report

Housekeeping

HR assessment

Hub

hub and spoke

HV, Holiday Village

HV1

HV2

IDS – Internet Distribution System

Improvements/Facilities

Incentive

Incentives

Inclusive Terms

Inclusive tour (IT) Itinerary

Independent tour group

Infant

Information desk

Inn

Insurance police

Interline connection

Intermediate

Internal

Internal flight

International access code

Inter-rail

Inter-rail Global

Inventory

Invoice

IPEX (Instant Purchase Excursion)

IT

IV (Inside View)

Job Description

Joint fare

Junior Receptionist

Junior Suite

JV (Jungle View)

Key Accounts

King room

KPI (Key Performance Indicator)

Land arrangement (ground arrangement)

Landing card

Landing fees

LAR – Lowest Available Rate

Last-minute

Late charge

Late check-out

Laundry

Layover (ам)

LDW = Loss damage waiver

Leading Hotels of the World

Left luggage office (baggage room)

Lido (ит)

Limited-Service First Class

Limousine Service

Limousine service

Linthbrush/Shoehorn

Liquids

Local time

Lodge (travel lodge)

Long-haul (flight)

LOS – Length of Stay

Loss damage waiver

Lost and found

Lounge

Low cost (LC)

Low season (off-peak, off-season, hors-saison (фр), dead season, slack season)

LRA – Last Room Availability

Luggage Tag (Luggage Ticket)

Luggage Tag (Luggage Ticket)

LuggagePass

LUX, Luxe

LV (Lagoone View)

LV (Land View)

Main Building/MB

Maitre d'hotel (фр) (headwaiter, captain – Am)

MAMBARA

Management Company

Management Fee

Manager

MAP, Modified american plan (ам)

Market Share

Marmelades

MasterKey

Max Inclusive

MB/Main Building

MBA Master of business administration MBA

Meat breakfast

Medium-haul (flight)

Meetings

Mezzanine

MICE

Mid-week

Mileage

Mini-bar

MLOS - minimum of stay

Mobile home

Moderate Deluxe

Moderate First Class

Moderate Tourist Class

Modified American plan (MAP)

Motel (motor hotel, motor inn, motor lodge)

MPI – Market Penetration Index

MV (Mountain View)

Mystery Tour

Nail Faile in plastic sleeve

Negotiated rate

Net rate

NFR – non-refundable rate

Night portier

No show (NS)

Non refundable ticket

Non-Guaranteed Booking

Nonrev (nonrevenue)

Nonstop

Normal (full) fare

No-show

No-Show Employees

Occupancy rate (room occupancy)

Occupancy, Occ Rate

off-peak

off-season

One way

One-way fare (ам)

On-line connection

Operator

Option date

Optional (optional extra)

OR – Occupancy Ratio

OTA – Online Travel Agency

Out Of Order Room

Out Of Order Room

Outbound

Outbound call

Outbound tourism

Outgoing tourism

Outsourcing

Outsourcing Аутсорсинг

Outstaffing

OV (Ocean View)

Overbooking

Overnight

Oversale

Package

Package tour (package)

Page

Palace

Parador

Party Ticke

Passenger coupon

Passenger traffic manager

Pastry Chef = Patissier

PATA (Pacific Asia Travel Association)

Patissier = Pastry Chef

Pax (сокр)

PCO (Professional Congress Organizer)

peak = High season

Pension

Per

Per day

Per person (рр)

PEX (Purchase Excursion)

Pin Money

PMS – Property Management System

Poissonier=Fish Chef

Pool Access

Porter

Porterage

Pre Registration

Prepayment

Price Management

Promotional fare/rate

PSV (Partial Sea View)

PU - Pick up

Purchase excursion

PV (Park View)

PV (Pool View

Quad (quadriple)

Queen room

Rack rate

Rafting

Rail Europe Family (REF)

Rail-Europe Senior (RES)

Railpass

Rate

Rate plan

Rate Shopping Tool

Reception

Reception

Receptionist

Red Channel

REF

Referral

Refound policy

Refreshing Towelette

Relais

Report

Rerouting

Reservations

Reservations/Reservation department

Residental Hotel

Resort

Rest House

Restaurant

Restricted fare

Resume

Return fare (round-trip)

Revalidation sticker

Revenue Management

Revenue Passenger Kilometers

RevPAR – Revenue per Available Room

RevPAR (revenue per available room)

RevPAR (Revenue per available room)

RGI – Revenue Generation Index

Riviera (ит)

RMS – Revenue Management System

Roast Chef = Rotisseur

ROH – Run of the house

ROI - Return on Investment

Roll of speakers

Roof garden

Room

Room Board

Room Board

Room Change

Room only

Room service

Room Service

Room type

Room yield

Rooming list

Rooms Division

Rotisseur = Roast Chef

Round-trip

Route

RV (River View)

RV (Road View)

Sabre

Safari

Safe-Deposit Boxes

Saute Chef=Saucier Сотэ

Schedule (timetable)

Scheduled airline

Schloss (нем)

Sell rate

Senior fares

Senior Receptionist

Service charge

Service Inseparability

Service Intangibility

Service Perishability

Servise Charge

Sewing Kit in pillowpack

Sewing Kit in U-shape box

SGL

Share With

Shaving Kit in paper package

Shaving Kit in plastic container

Shaving Kit in pouch

Shaving Products

Shop tour

Short break

Short-haul (flight)

Shower Cap in pillowpack

Shower Cap in polybag

Shower Gel

Shuttle

Sightseeing (city) tour

Single

Single fare (one-way fare)

Single occupancy (rate)

Single supplement

Sitting room

Six p

Ski-lift

Ski-pass

Skipper

slack season

Sleep Out

Sleeper (sleeping car)

Slip

Slope

Slot

Snorkling

Soap in flowpack

Soap in paper carton

Soap in plastic dish

Soap in pleatwrappinng

Soft opening

Sommelier

Sous-chef de Cuisine

SPA

Special fares/rates

Specified fares

Speech

Split

Spoke

Spouse fare

SPV (Sea Pool View)

SSV (Sea Straight View)

SSV (Side Sea View)

Standard Room

Standby (go show)

Stay Over

Steward

Stopover (layover) (ам)

Stopsale

Student

SU, Single Use

Suite

Summary report

Sunday rule

SUP, Suprior

Superior Deluxe

Superior First Class

Superior Tourist Class

SUPERPEX

Supplement

Supplier

Supplier Selection

Supporting document

SV (Sea View)

Switchboard

Switchboard Operator

Table d'hote

Tariff

Tax free

T-bar

Technical stop

Term

Terms and conditions

Theme park

Through fare

Ticketing fee

Time share

Time-limit

Timetable

TOEFL – Test of English as a foreign language

Tour

Tour escort

Tour leader

Tour manager

Tour operator

Tour-basing fare

Tourist Class

Tourist class

Tourist guide

Trailer (ам,)

Training

Transfer

Transient Hotel

Transit

Travel lodge

Traveller's cheque (ам

Trekking

TRevPar - Total Revenue per Available Room

TRGI – Total Revenue Generation Index

Triple room (triple)

TSA (Technical Services Agreement)

Twin room (twin)

Twitter

Ultra All Inc

Ultra all-inclusive

Unconstrained demand

Universal Time (UT), Universal Time Coordinated (UTC)

Upgrade

Upgrading

Upper intermediate

Upsell

UTC

Vacant Room

Valet (от фр

Valet parking

Valet service

Validation

Vanity Kit

Vegetable Chef = Entremetie

Via

View

Villa

VIP (Very Ipmportant Person)

Void

Voucher

VV (Valley View)

Waiter

Waiteress (waitresses)

Waitlist (waiting list)

Walk-in, Walk-in guest

Web fare

Weekend break

Weekend fare

Weekend rate

Welcome Cocktail/Reception/Party/ Dinner

Wholesaler

WIG, Walk In Guest

WL, Waiting List

Workshop

Worldspan

WTO (World Tourism Organization)

WTTC (World Travel and Tourism Council)

Yachting

Yield management (тоже, что и Revenue Management)

Автостоянка

Агентские (конфиденциальные) тарифы

Агентский договор

Аннуляционные сроки

Аннуляционный штраф

Аннуляция заказа

Аннуляция поездки

Акватель/Ботель

Американский план

Анимационные услуги

Английский завтрак

Апарт-отель

Апартаменты

АСУ, Автоматизированная Система Управления

Аттестация персонала

Аутсорсинг (Outsourcing)

Аутстаффинг (Outstaffing)

Бальнеопроцедуры

Безвозвратное квотирование

Бесспорное списание

Бранч

Бронирование

Бунгало

Бутик-отель

Ваучер

Виза

Влажная уборка

Возвратное квотирование

Время закрытия дня

Высокий сезон

Гарантированное бронирование

Гастро-отель

Генеральная уборка

Глобальная система дистрибуции

Горячий лист

Гостевой чек

Групповой инклюзивный тур

Групповые тарифы

Дата снятия брони

Джуниор сюит

Дневная норма

Договор франчайзинга / Договор Коммерческий Концессии

Должностная инструкция

Дьюти-фри

Европейский план

Зоо-гостиница

Информационный чек

Каботажная цена

Капсула

Капсульный отель

Карантин

Карточка прибытия

Категория гостиницы

Квота

Кемпинг

Коллективный паспорт

Комиссионные

Коммерческая норма

Комнатный лист

Комнатный сервис

Комитмент

Конверсия

Континентальный план

Кошерный стол (кошерная пища)

Коэффициент использования гостиничного фонда

Красный гид Мишлен

Курортный сбор

Люкс

Люкс-апартамент

МАМБАРА

Мертвый сезон

Мотель

Не заезд

Негарантированное бронирование

Негибкая цена

Низкий сезон

Отельер

Оферта

Пансион

Пансионат

Пакетирование

Питчи

Поддерживающая уборка

Позднее прибытие

Поздний выезд

Поздняя оплата

Полупансион

Программы лояльности

Прямое бронирование

Путевка

Расчетный час

Рекламация

Ротель

Санаторий

Сертификат/свидетельство о присвоении категории

Социальные сети

СПА-комплекс

Спина к спине

Стандарт

Студия

Сьют

Форс-мажор

Халяль

Хотельер

Чартерный рейс

Шале

Элотмент

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